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Patient Information - FAQ

Do I need a referral to make an appointment?


No, you generally do not need a referral to visit the practice if you are a private patient.

However, if you have a chronic condition e.g. Diabetes, Arthritis and want to claim a Medicare rebate - you need a referral from a medical practitioner.

If have been involved in a work place injury or seek a Third Party claim, you need a referral from a medical practitioner and approval from the Insurance Company.

You can attend appointments without a referral but may not receive a Medicare or Insurance rebate. Please check with your insurance provider or G.P.



What are the Fees to attend the clinic?

We have a range of fees depending upon the type of consultation you require. Fees also vary between practitioners. If you would like an approximation of fees, our front desk staff will be happy to provide you with the information. For private patients we do require payment at time of consultation.



Does my private health insurance cover any of these fees?

The Centre For Podiatric Medicine is affiliated with all health funds. All attending podiatrists are registered providers with the Health Insurance Commission & have individual Health Insurance Provider numbers. If you are a member of a private health fund, you may qualify for a service rebate. Rebates do vary between health funds within Australia . Contact your health fund directly to enquire about your eligibility for a rebate.



Can I use HICAPS?

Yes, practices have HICAPS facilities for the convenience of our patients. HICAPS provides immediate payment of eligible health fund rebates, meaning that the patient only needs to pay any 'gap' for services at the time of consultation.




Only if you have an eligible Allied Health Enhanced Care Plan organised through your Medical General Practitioner. The Centre is registered with Medicare. When a condition is considered chronic (eg. diabetes, arthritis etc) you may be eligible to claim a rebate through Medicare. For further information discuss this with your GP.



Are the Podiatry gaps eligible for the Medicare Safety Net?

Yes. If you anticipate that you or your family may have gaps totalling more than several hundred dollars per year, please save the receipts as you may be able to claim some of these under the Safety Net Scheme. For more info, visit Medicare Australia's page on the Medicare Safety Net



I am a Department of Veteran Affairs Card Holder. Can I attend the clinics?

Yes, we are proud to support the Veteran community along with current ADF personel. The Centre is registered with the Department of Veteran Affairs and is a recognised footwear prescriber of medical grade shoes.



When do I need to pay?

Fees are payable immediately following the consultation. PAYMENT METHODS ACCEPTED

Bankcard, Visa, MasterCard, EFTPOS, Cheque and Cash 



How long will I be at the clinic and what should I bring?

For an initial consultation allow somewhere between 45-50minutes. This time includes filling in paperwork, consultation with the podiatrist and liaising with front desk staff before you leave.

For your initial appointment bring your referral (if you have one), a range of shoes that concern you, relevant xrays and scans, operation reports and shorts to change into (may not be required).



Will I require a video of my walking or running?

The Centre utilises a 2D motion analysis system to observe gait. Your attending podiatrist will determine if it is necessary to perform a video assessment (generally it is not). If necessary, we will organise a separate time to perform 2D analysis. All motion analysis is performed at the MLC City rooms.



Will I need to organise follow-up treatment?

Please book a review appointment if you are awaiting the results of tests or scans, need to have orthotics fitted or you need further treatment.


If tests are ordered at a consultation and the results are sent to the practice, if required, the podiatrist will call to discuss. If the results are normal or the outcome of the test does not require urgent follow-up, the podiatrist will wait until your review appointment before discussing them.


Follow-up communication of a very straightforward nature (e.g. answering a single question or passing on scan results) can be done over the phone or by email without charge. However, it is generally preferred to organise a review appointment so the results can be explained properly and treatment options discussed.